A US-based technology company wanted to set up an offshore center in Chennai, India, to reduce costs, improve product development, and build a team. However, they faced critical challenges:
- Navigating Offshore Complexities: Legal, compliance, and operational hurdles.
- Talent Acquisition & Retention: Finding skilled AI professionals while ensuring cultural alignment.
- Operational Efficiency: Setting up infrastructure, workflows, and a seamless collaboration model.
The BizXpan Solution: A Strategic Offshore Expansion
BizXpan enabled a seamless offshore transition with strategic execution across four core areas:
Company Setup & Compliance
The first step was to establish a legal business entity in India. We facilitated the registration of a Private Limited Company in Chennai, ensuring that all tax structures, payroll systems, and employee benefits were properly established. Additionally, premium co-working spaces were secured to create an agile infrastructure that supported rapid scaling without compromising operational efficiency.
Building a High-Performance Team
Recruitment was a critical success factor. BizXpan executed a structured hiring plan that led to the successful recruitment of over 35 professionals specializing in AI, engineering, marketing, and support. A tailored onboarding program was designed to align new hires with the company’s mission, culture, and work expectations. By fostering a high-ownership and problem-solving environment, employee engagement and retention were significantly improved.
Integrated Reporting & Collaboration
To bridge the gap between offshore and onshore teams, a structured reporting model was established:
- Developers → Report to VP of R&D
- Data Annotation Team → Reports to ML Lead
- Product Development → Reports to Director
- Engineering Support → Reports to US MD
- Marketing Team → Reports to CEO
This approach enabled clear communication, accountability, and seamless integration across global teams.
Performance & Productivity Optimization
Ensuring productivity and accountability was a top priority. We implemented a performance evaluation framework that included quarterly reviews for all team members. Weekly stand-ups and monthly stakeholder meetings were introduced to enhance transparency and alignment. Additionally, automated reporting systems were integrated to track project progress in real time, ensuring that decision-makers had access to actionable insights at all times.
Business Impact
- 50% Cost Savings: Offshore operations helped reduce operational costs significantly.
- Stronger Global Collaboration: Chennai team seamlessly integrated with US and European stakeholders.
- 20% Faster Product Deployment: AI-driven data annotation and engineering support enhanced efficiency.
- Sustained Business Growth: Offshore model improved profitability by 30%, ensuring long-term success.
Ready to take your offshore operations to the next level?
With BizXpan’s proven expertise in setting up, scaling, and managing high-performing offshore teams, we ensure operational efficiency and meet stakeholder expectations at every stage. Let us help you optimize your global workforce for success. Contact us today and see how we can drive your business forward!
Problem statement
A US-based AI company wanted to scale efficiently by setting up an offshore center in Chennai, India. However, they faced legal hurdles, talent acquisition challenges, and operational roadblocks.